Privacy notice
This notice covers four groups: people who visit this website, businesses we write to with a website we have built for them, owners who ask us for a preview, and our clients.
If you visit this website
This site sets one cookie of its own, and only on the page where you ask for a preview. It keeps your place between the steps for up to an hour, holds a sealed reference to your request and nothing anyone can read, and is deleted when your private page opens. It is strictly necessary for the service you asked for, so we do not ask for it.
If you send the contact form we hold your name, business, phone, email and message so we can reply, and nothing else. Our hosting provider keeps standard server logs, including IP addresses, for a short period, and we use the IP address only to limit repeat submissions.
If we wrote to you
Our lawful basis is legitimate interest: we build a website for a local business, show the owner, and ask whether they want it. We hold publicly available business details only, from your public listings, public pages and public reviews, along with a record of what we sent and when.
You can stop this at any time on the Received an email from us? page. That address will not be written to again.
If you ask us for a preview
We hold your business’s details from Google, the mobile and email you give us, the photos you add, what you tell us you like, which of our posts you came from, and when you agreed to hear from us. We use them to build your preview and to text, email and call you about it, which you agreed to when you tapped Build my preview; you can tell us to stop at any time. What you type in the business search is sent to Google to find your business, and Cloudflare checks the page is being used by a person. If you do not become a client we delete your contact details twelve months after we last spoke and your photos after 90 days.
We do not ask your name. You can tell us to stop on your private page or by replying “no thanks” to any email, and we will not contact you about it again. To see, correct or delete what we hold, see “Your rights” below.
If you become a client
When you pay for your website we hold your name, your business’s name and address, your phone number and email address, the photographs and words for your site, what you ask us to change, and a record of your payments. We use them to build and run your website, register your domain name in your name, send your monthly report, take your payments and talk to you about your site. Our lawful basis is the contract between us; the payment records we also keep because the law requires it.
Your card details are held by Stripe, our payment provider, and never by us. Your name and address go to the domain registry, which every domain needs. Our hosting provider runs your site and our email provider carries our messages. Each of them works for us under contract, and we give your details to nobody else and never sell them.
Messages your own customers send through your site go to you. We keep only a count of them for your monthly report.
We keep your details while you are with us. If you leave, we hand you a copy of your site’s words and photographs, delete your details twelve months after you go, and keep your payment records for six years, as HMRC requires. To see, correct or delete what we hold, see “Your rights” below.
How long we keep things
If you tell us no, we remove the preview straight away and keep only the record needed to make sure we do not write again. Everything else about a lost or lapsed lead is deleted after twelve months.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Write to hello@coscive.co.uk and we will answer within a month. You can also complain to the Information Commissioner’s Office.
Who we are
Coscive Ltd
Registered in England and Wales, company number 17477525
116 Wood Street, London, E17 3HX, United Kingdom