Your website with Coscive: the terms
Version 2, 13 October 2026. These are the terms you tick when you pay. They are short on purpose. If anything here is unclear, ask us before you pay.
You are agreeing with Coscive Ltd, registered in England and Wales, company number 17477525, of 116 Wood Street, London E17 3HX.
What you get
For the monthly fee we run your website and look after it:
- your website, hosted by us;
- your own domain name (your site’s address), registered in your name;
- your photographs put in;
- changes when you ask for them;
- a “Leave us a review” link to your Google review page, and a printable card with its QR code;
- a short report each month of what the site did: visits, calls tapped, enquiries and new reviews.
When a change would put new words on your site under your name, we show it to you first and publish it once you say yes.
We do not promise you new customers, more sales or a place on Google. We promise the site, kept working, and an honest report each month of what it did.
Anything more, such as online booking, is a separate add-on with its own price, and is only added if you ask for it.
What it costs
£95 to set up, then £39 a month.
The price you start on is the price you keep. It never goes up while you stay with us.
This covers the visits a local business gets. If your site has more than 50,000 visits a month for two months running, we will talk to you first about what it costs to run, and nothing changes unless you agree.
You pay by card through Stripe, our payment provider. The £95 and your first month’s £39 are taken when you pay; after that, £39 is taken by itself on the same date each month. Your card statement shows COSCIVE.CO.UK.
If we agreed your first month free, the £95 is taken when you pay and your first £39 thirty days later.
If a monthly payment fails, Stripe tries again and writes to you. A failed payment never takes your site down by itself; if it still does not go through, we will contact you.
Stopping
There is no contract. Your month runs from the date you first pay to the same date the next month, and so on. You can stop at any time: tell us by email or post, and no further payment is taken. Your site stays up until the end of the month you are in, then comes down. There is no refund for part of a month.
Your domain name goes with you, free of charge. A .co.uk is moved to the provider you choose; for a .com we give you its transfer code. After that, its renewal is yours. If you had your own domain before you came to us, it stays in your own account, as it always was.
The 30-day guarantee
If you are not happy in the first 30 days after your site goes live, tell us; you do not need to give a reason. We refund everything you have paid us up to then (the set-up fee, any monthly payment already taken, and any add-on) to the card you paid with, cancel your monthly payment and take the site down. Your domain name still goes with you, as above. If you add the booking system later, it has its own 30 days from the day you add it; texts already sent are not refunded. The guarantee applies once per business.
After you pay
We ask you for five to ten photographs, on a page on your phone, by WhatsApp or by email. Your site goes live within three working days of your photographs arriving.
We never publish a made-up photograph as yours. If your photographs are slow, after a week your site goes live with its picture sections changed for ones that need no photograph, and your photographs go in when they come.
What is yours, and what is ours
Yours: your domain name, registered in your name with you as its legal holder; your business’s name and logo; the words you give us and the words we write for your site, which you keep if you stop; the photographs you send. You let us use them on your site while you are with us, and you confirm you have the right to use what you send us.
Ours: the site’s design and code, the hosting, and the tools we build and run it with. While you are with us, they work for your business. We may show your site’s design as an example of our work, with a made-up business in place of yours and none of your details or photographs. We may use what we learn from writing your site, such as how a page is put together and general phrasing, when we write for others, never your business’s details or your own words.
If you would rather own the site itself outright, that is a separate one-off price. Ask us.
Your details, and how we use them
We hold your name, your business’s name and address, your phone number and email address, and what you ask us for. We use them to run your site, register your domain in your name, send your monthly report, take your payments and talk to you about your site.
Your card details are held by Stripe, never by us. Your name and address are given to the domain registry, which every domain needs. Our hosting provider keeps your site running. We give your details to nobody else, and we never sell them.
Messages your customers send through your site go to you. We keep a count of them for your monthly report.
We keep your details while you are with us, and afterwards only what our accounts and the law require. You can ask for a copy of what we hold, ask us to correct it or ask us to delete it, and you can complain to the Information Commissioner’s Office. Our privacy notice says more, at coscive.co.uk/privacy#clients.
Talking to us
Email hello@coscive.co.uk, or write to Coscive Ltd, 116 Wood Street, London E17 3HX. A reply to any email from us reaches us too.